DHS PROVIDES ONLINE COMPLAINT SYSTEM FOR TRAVELERS EXPERIENCING ENTRY PROBLEMS
I was pleased to learn about this web site. Here's how DHS describes the TRIP program:
The Department of Homeland Security's Travel Redress Inquiry Program
(DHS TRIP) is a single point of contact for individuals who have
inquiries or seek resolution regarding difficulties they experienced
during their travel screening at transportation hubs--like airports and
train stations--or crossing U.S. borders, including:
- denied or delayed airline boarding
- denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint
- continuously referred to additional (secondary) screening
Why DHS TRIP?
DHS TRIP is a central gateway to address
- watch list misidentification issues
- situations where travelers believe they have faced screening problems at ports of entry
- situations where travelers believe they have been unfairly or
incorrectly delayed, denied boarding or identified for additional
screening at our nation's transportation hubs
DHS TRIP is part of an effort by the State Department and Homeland Security to welcome legitimate travelers while still securing our country from those who want to do us harm.
Who is DHS TRIP for?
People who have been repeatedly identified for additional screening
can file an inquiry to have erroneous information corrected in DHS
How does DHS TRIP work?
DHS TRIP is the central processing point for redress inquiries.
Requests received online are routed for redress to the appropriate DHS
components. Components will review the request and reach a
determination about a traveler's status.
How is the information used?
The Department of Homeland Security safeguards the privacy of any
personal information that you provide in your inquiry to DHS TRIP. The
information that you provide will be used to process your request for
redress. More information on DHS TRIP and your privacy.